Return Policy

This Return Policy forms part of the Terms and Conditions of mastyhair.com, operated by Masty - Hair Design.

Cancelling a purchase

You may cancel a purchase in accordance with the Israeli Consumer Protection Law, 5741-1981 and the regulations made under it.

A transaction may be cancelled within 14 days of the day the product was received, or of the day the transaction document was received, whichever is later.

Persons with disabilities, senior citizens and new immigrants may cancel a transaction within four months of the date of the transaction, in accordance with the law.

How to cancel

Send a cancellation notice to hello@mastyhair.com stating your name and order number, or call us on +972 53-390-1900.

Returning the product

A refund is subject to the product being returned unused, undamaged and in its original packaging.

Returns are sent to: Chlenov St 22, Apt 33, Floor 6, Tel Aviv, Israel.

Where the cancellation is not due to a defect or to a mismatch with what was ordered, the cost of returning the product is borne by the customer, and Masty - Hair Design may charge a cancellation fee of 5% of the transaction value or ILS 100, whichever is lower.

Defective or incorrect products

If a product is defective, was damaged in transit, or is not what you ordered, contact us within 14 days of receipt. We will collect the product at our expense and, at your choice, replace it or refund it in full.

Refunds

An approved refund is credited to the same payment method used for the purchase, within up to 14 business days from the day the returned product is received and approved.

Contact

Masty - Hair Design
Matalon St 68, Tel Aviv 6685619, Israel
Phone: +972 53-390-1900
Email: hello@mastyhair.com